Privacy Policy

Last update: 05.04.2021

Thank you for choosing ROCA Player App ("Company", "we", "us or "our") to be part of our group. We are committed to safeguarding your personal data and your right to privacy. Please contact us at support@ROCA if you have any questions or complaints about our notice or our policies regarding your personal details.

You will trust us with your personal details when you visit our mobile/TV app and use our services. Your privacy is taken very seriously by us. We aim to clarify to you in the clearest possible way what information we gather, how we use it and what rights you have in relation to it in this privacy notice. We hope that you can take some time to carefully read through it as it is relevant. If you do not agree with the terms in this Privacy Notice, please discontinue using our applications and our services.

This Privacy Notice refers to all information collected through our mobile/TV application ('Apps') and/or any associated programmes, purchases, marketing or activities (collectively referred to as 'Services' in this Privacy Notice). This Privacy Notice applies to all information collected through our mobile/TV application.

Please read this Privacy Notice carefully as it will assist you to make informed decisions about sharing with us your personal data.

1. What details are we gathering?

Automatically obtained details

In Short: Certain information is automatically collected when you access our Applications, such as IP address and/or browser and device characteristics.

When you visit, use or navigate Apps, we automatically collect some details. This information does not disclose your particular identity (such as your name or contact information), but may include user and use information such as your IP address, features of your browser and device, operating system, language preferences, referring URLs, name of your device, country, location, how and when you use our Apps, and other technical information. In order to maintain the security and operation of our Applications, and for our internal analytics and reporting purposes, this information is mainly required.

Information gathered via our Apps

In Short: When you use our applications, we can collect information concerning your push notifications.

We can also collect the following data if you use our Apps:

Notifications from Drive. We may request that push notifications concerning your account or mobile/TV application be sent to you. If you want to opt out of receiving these forms of messages, you can disable them in the settings of your devices.

2. Would your informationbe shared with anybody?

In Short: In order to comply with legislation, to provide you with resources to protect your interests, or to fulfil business obligations, we only exchange details with your consent.

Based on the following legal basis, we can process or exchange data:

Consent: If you have given us clear consent to use your personal information for a particular purpose, we may process your data.

Legitimate interests: When it is fairly necessary to achieve our legitimate business interests, we can process your data.

Performance of a Contract: We can process your personal information in order to fulfil the terms of our contract if we have entered into a contract with you.

Legal obligations: We may disclose your details where we are legally required to do so in order to comply with relevant laws, government demands, judicial proceedings, court orders, or legal proceedings, such as in response to a court order or subpoena (including in response to national security or law enforcement requirements from public authorities).

Vital interests: We can disclose your data where we believe it is appropriate to investigate, deter or take action in relation to possible breaches of our policies, alleged fraud, circumstances involving potential threats to the protection of any individual and criminal activities, or as evidence in litigation in which we are interested.

More precisely, in the following cases, we can need to process your data or share your personal information:

Vendors, advisors and other third-party suppliers of services. We may share your information with third-party suppliers, service providers, contractors or agents who perform services on our behalf or for us and who need access to such information for the purpose of doing that work. Examples include: processing payments, data collection, distribution of communications, hosting services, customer support and marketing campaigns. We can allow selected third parties on the Apps to use tracking technology, which will allow them to collect information over time about how you communicate with the Apps. This data can be used to analyse and monitor data, assess the popularity of such content, and better understand online behaviour, among other items. We do not share, sell, lease or exchange any of your information with third parties for their promotional purposes as defined in this Policy.

Transfers for Company. In connection with or during negotiations, any merger, sale of company properties, financing, or acquisition of all or part of our business to another company, we may share or move your details.

Third-party Announcers. When you visit Apps, we can use third-party advertisement companies to serve ads. These companies can use information contained in web cookies and other tracking technologies about your visits to our website(s) and other websites in order to provide advertising about products and services of interest to you.

3. How long do we keep your details?

In Short: Unless otherwise allowed by law, we will keep your details for as long as possible to satisfy the purposes outlined in this privacy notice.

Unless a longer retention period is needed or allowed by law (such as tax, accounting or other legal requirements), we will only retain your personal information for as long as it is appropriate for the purposes set out in this privacy notice. This policy does not require us to retain your personal information for more than 1 year for any reason.

We will either delete or anonymize your personal information if we have no continuing valid business need to process your personal information, or if this is not feasible (for example, since your personal information has been stored in backup archives), we will safely store your personal information and isolate it from any further processing until it is possible to delete it.

4. How do we keep your information safe?

In short, through a system of organisational and technological security measures, we strive to protect your personal information.

In order to protect the protection of any personal information that we process, we have introduced effective technological and organisational security measures. Please also note, however, that we do not guarantee that the internet itself is 100% secure. While we will do our utmost to protect your personal information, it is at your own risk to send personal information to and from our Apps. Only inside a safe environment should you access the services.

5. Are we collecting details from minors?

In Short: We do not knowingly gather information from children under 18 years of age or sell it to them.

We do not consciously request data from children under 18 years of age or sell it to them. You reflect that you are at least 18 years old or that you are the parent or guardian of such a minor by using the Apps and agree to such minor based use of the Apps. If we learn that personal information has been obtained from users under the age of 18, we will deactivate the account and take appropriate action to remove such data from our records promptly. If you are aware of any information that we have received from children under 18 years of age, please email us at support@ROCA

6. What are your rights to privacy?

In Short: You have rights in certain regions, such as the European Economic Area, that give you greater access to and control over your personal information. At any time, you can check, alter, or terminate your account.

You have some rights under applicable data protection laws in certain regions (like the European Economic Area). This may include the right I to request access to and receive a copy of your personal information, (ii) to request rectification or erasure of your personal information, (iii) to limit the processing of your personal information, and (iv) to ensure data portability, where applicable. In such conditions, you will even have the right to object to your personal information being processed. Please use the contact details given below to make such a request. In compliance with applicable data protection legislation, we will consider and act upon any submission.

You have the right to revoke your consent at any time if we depend on your consent to process your personal data. However, please notice that this would not impact the lawfulness of processing prior to its removal.

7. Do-not-track feature controls

Many web browsers and some mobile/TV operating systems and mobile/TV apps have a Do-Not-Track ("DNT") feature or setting that you can trigger to signal your privacy choice not to control and collect information about your online browsing operations. No specification for universal technologies to interpret and enforce DNT signals has been finalised. As such, DNT browser signals or any other mechanism that automatically communicates your option of not being monitored online are not currently responding to us. In an updated version of this privacy notice, if a standard for online surveillance is introduced that we would implement in the future, we will notify you about that procedure.

8. Are we reviewing this policy?

In Short: Yes, in order to remain consistent with applicable laws, we will amend this policy when appropriate.

From time to time, we can update this privacy notice. The new version will have an updated 'Revised' date, and the updated version will have an effective date as soon as it is available. If we make material adjustments to this privacy notice, we can notify you either by posting a notice of such modifications prominently or by sending you a notification directly. We encourage you to periodically review this privacy notice to be aware of how we are protecting your data.

How do you check, update or delete the details we collect from you?

You will have the right to request access to the personal information that we obtain from you, change that information or delete it under some cases, depending on the laws of certain countries. To request that your personal information be checked, changed, or removed, please send a request form by clicking here. Within 30 days, we will respond to your request.

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ROCA Player application does not include any channels and no information will be provided about where you can get channels or channel packages.